Refund and Returns Policy

RETURNS

Our policy lasts till the time of delivery. If delivery has been accepted and amount paid, then unfortunately we can’t offer you a refund or exchange. We are offering fresh products which are perishable in nature with time. Until and unless the products are damaged at the time of delivery itself – no returns or refund shall be offered.

To be eligible for return or refund the product should have been damaged and / or unfit for consumption, your item must be unused and returned  / rejected in the same condition that you received it. It must also be in the same original packaging. This may be returned to the delivery executive at the time of delivery itself.

If certain products are damaged or unfit for consumption the remaining products will delivered after payment of remaining invoice amount, deducting the price of the damaged products from the total invoice amount.

Several types of goods are not eligible for being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also cannot accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted or no refunds may be possible: (if applicable)

* Books with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing in parts for reasons not due to our error.

* Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund claim is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain period of days. For cash on delivery items, the amount shall be automatically credited to your bank account. The time taken to credit the refund amount shall be between 7-10 days. There may be delays from the banks end. Kindly verify with the bank for refund if not credited within 10 days. You may contact support@jaivikaa.com for any refund related queries at any time.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or payment mode solution provider, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@jaivikaa.com.

Sale items (if applicable)

Only regular priced items may be retuned for refund (subject to other conditions as above). Unfortunately sale items (items under discount) cannot be returned for refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged or unfit for consumption and a replacement is available. In case the products is not available for replacement and refund / replacement claim is approved then the amount shall be credited as per the refund policy above.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the amount will be credited as per refund policy above.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Provided it is a non-perishable product.

In case the products/product are perishable then unfortunately the refund or return will be not be possible beyond the point of delivery.

Shipping returns

The product if found defective /damaged or unfit for consumption, it may be handed over to the delivery executive for all perishable products.

For non-perishable products the returns/refunds shall be as per policy above.

False Refunds/Returns.

In case the products/product is not defective or damaged or fit for consumption, but still a refund claim is raised then in such cases the refund will not be provided.

Refund in case of product non-availability

For online payment orders, in case we are not able to deliver the products on time then a full refund for all the products or partial refund for the non-available products will be initiated from our end at the earliest.

For cash on delivery orders, in case we are not able to deliver the products on time then neither jaivikaa.co.in  nor the customer is liable to pay either parties any amount. If partial items are available, then they may be delivered as per shipping policy and partial payment attributed to the same may be paid.

Order Cancellations by customer

For online payment, Order once placed cannot be cancelled, if cancelled by the customer then refund will not be initiated.

For cash on delivery orders cancellation is not possible once the order is confirmed and the customer is liable to pay jaivikaa.co.in in full.

PAYMENTS:

1. All online payments will be through payment gateway and these may include net banking, credit-cards, debit cards and UPI (BHIM, GOOGLE PAY, PAYTM, and PHONE pay).

• Cash on delivery may be available for certain orders and certain locations.