Privacy Policy for JAIVIKAA

At JAIVIKAA, accessible from www.sathwikmantra.com, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by JAIVIKAA and how we use it.

If you have additional questions or require more information about our Privacy Policy, do not hesitate to contact us.

This Privacy Policy applies only to our online activities and is valid for visitors to our website with regards to the information that they shared and/or collect in JAIVIKAA. This policy is not applicable to any information collected offline or via channels other than this website.

Consent

By using our website, you hereby consent to our Privacy Policy and agree to its terms.

Information we collect

The personal information that you are asked to provide, and the reasons why you are asked to provide it, will be made clear to you at the point we ask you to provide your personal information.

If you contact us directly, we may receive additional information about you such as your name, email address, phone number, the contents of the message and/or attachments you may send us, and any other information you may choose to provide.

When you register for an Account, we may ask for your contact information, including items such as name, company name, address, email address, and telephone number.

How we use your information

We use the information we collect in various ways, including to:

Provide, operate, and maintain our webste
Improve, personalize, and expand our webste
Understand and analyze how you use our webste
Develop new products, services, features, and functionality
Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the webste, and for marketing and promotional purposes
Send you emails
Find and prevent fraud

Log Files

JAIVIKAA follows a standard procedure of using log files. These files log visitors when they visit websites. All hosting companies do this and a part of hosting services’ analytics. The information collected by log files include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), date and time stamp, referring/exit pages, and possibly the number of clicks. These are not linked to any information that is personally identifiable. The purpose of the information is for analyzing trends, administering the site, tracking users’ movement on the website, and gathering demographic information. Our Privacy Policy was created with the help of the Privacy Policy Generator and the Disclaimer Generator.

Cookies and Web Beacons

Like any other website, JAIVIKAA uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimize the users’ experience by customizing our web page content based on visitors’ browser type and/or other information.

For more general information on cookies, please read “What Are Cookies”.

Google DoubleClick DART Cookie

Google is one of a third-party vendor on our site. It also uses cookies, known as DART cookies, to serve ads to our site visitors based upon their visit to www.website.com and other sites on the internet. However, visitors may choose to decline the use of DART cookies by visiting the Google ad and content network Privacy Policy at the following URL – https://policies.google.com/technologies/ads

Our Advertising Partners

Some of advertisers on our site may use cookies and web beacons. Our advertising partners are listed below. Each of our advertising partners has their own Privacy Policy for their policies on user data. For easier access, we hyperlinked to their Privacy Policies below.

Googlehttps://policies.google.com/technologies/ads

Advertising Partners Privacy Policies

You may consult this list to find the Privacy Policy for each of the advertising partners of JAIVIKAA.

Third-party ad servers or ad networks uses technologies like cookies, JavaScript, or Web Beacons that are used in their respective advertisements and links that appear on JAIVIKAA, which are sent directly to users’ browser. They automatically receive your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that you see on websites that you visit.

Note that JAIVIKAA has no access to or control over these cookies that are used by third-party advertisers.

Third Party Privacy Policies

JAIVIKAA’s Privacy Policy does not apply to other advertisers or websites. Thus, we are advising you to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

CCPA Privacy Rights (Do Not Sell My Personal Information)

Under the CCPA, among other rights, California consumers have the right to:

Request that a business that collects a consumer’s personal data disclose the categories and specific pieces of personal data that a business has collected about consumers.

Request that a business delete any personal data about the consumer that a business has collected.

Request that a business that sells a consumer’s personal data, not sell the consumer’s personal data.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

GDPR Data Protection Rights

We would like to make sure you are fully aware of all of your data protection rights. Every user is entitled to the following:

The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.

The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.

The right to erasure – You have the right to request that we erase your personal data, under certain conditions.

The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.

The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.

The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us.

Children’s Information

Another part of our priority is adding protection for children while using the internet. We encourage parents and guardians to observe, participate in, and/or monitor and guide their online activity.

JAIVIKAA does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Shipping Policy

Thank you for visiting and shopping at JAIVIKAA.CO.IN. Following are the terms and conditions that constitute our Shipping Policy.

Domestic Shipping Policy

Shipment processing time

All orders are processed immediately usually within a few minutes. Orders are generally shipped on all days of the week with a few exceptions. (like public holidays, labor holidays and other government holidays.)

All shipments are usually initiated on the same / next day or within a maximum period of 48 hours. If we are experiencing a high volume of orders, shipments may be delayed by a few more hours. Please allow additional time in transit for delivery. If there is likely significant delay in shipment of your order, we will contact you via email or telephone.

Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout.

Order Value	Estimated shipment time	Shipment cost*
Orders INR 1000 & above	3-4 hours	Free within 5 KM from our store / warehouse.
Orders below INR 999 & above 499	SAME DAY OR NEXT DAY	INR 30 within 5 KM from our store / warehouse.
Orders below 498	SAME DAY OR NEXT DAY	INR 50 within 5 KM from our store / warehouse.

*Vegetables,Fruits,Paneer and other perishable commodities pre-ordered by 4:30 PM of Monday of the week would be delivered by Wednessday. All pre-orders of perishable commodities after 4:30 PM ON Monday will be delivered on Wednesday of next cycle.

* Certain locations may not be serviceable or may incur additional charges.

Delivery delays can occasionally occur and is purely unintentional and only under un-avoidable circumstances.

We deliver products in our partner vehicles under proper supervision and coordination ensuring the product is delivered in the best possible manner and on time.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation SMS / email once your order is shipped containing your tracking number(s). The tracking number will be active within few minutes.

Customs, Duties and Taxes

JAIVIKAA.CO.IN is not responsible for any additional customs and taxes applied to your order. All fees / tariffs imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

JAIVIKAA.CO.IN is liable / responsible for any products damaged or lost during shipping only till the point of delivery. You are requested to check the products at the time of delivery and accept them after proper / thorough inspection. Any products damaged shall be brought to the notice of the delivery executive and they shall be replaced by JAIVIKAA.CO.IN free of cost provided the products are legitimately deemed damaged on or before delivery.

Shipping locations

We currently do not ship beyond the City limits of Hyderabad and Secunderabad. Other locations may be added late

RETURNS

Our policy lasts till the time of delivery. If delivery has been accepted and amount paid, then unfortunately we can’t offer you a refund or exchange. We are offering fresh products which are perishable in nature with time. Until and unless the products are damaged at the time of delivery itself – no returns or refund shall be offered.

To be eligible for return or refund the product should have been damaged and / or unfit for consumption, your item must be unused and returned / rejected in the same condition that you received it. It must also be in the same original packaging. This may be returned to the delivery executive at the time of delivery itself.

If certain products are damaged or unfit for consumption the remaining products will delivered after payment of remaining invoice amount, deducting the price of the damaged products from the total invoice amount.

Several types of goods are not eligible for being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also cannot accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

* Gift cards

* Downloadable software products

* Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted or no refunds may be possible: (if applicable)

* Books with obvious signs of use

* CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened.

* Any item not in its original condition, is damaged or missing in parts for reasons not due to our error.

* Any item that is returned more than 7 days after delivery.

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If the refund claim is approved, then your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain period of days. For cash on delivery items, the amount shall be automatically credited to your bank account. The time taken to credit the refund amount shall be between 7-10 days. There may be delays from the banks end. Kindly verify with the bank for refund if not credited within 10 days. You may contact support@JAIVIKAA.CO.IN for any refund related queries at any time.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your bank or payment mode solution provider, it may take some time before your refund is officially posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@JAIVIKAA.CO.IN.

Sale items (if applicable)

Only regular priced items may be retuned for refund (subject to other conditions as above). Unfortunately sale items (items under discount) cannot be returned for refund.

Exchanges (if applicable)

We only replace items if they are defective or damaged or unfit for consumption and a replacement is available. In case the products is not available for replacement and refund / replacement claim is approved then the amount shall be credited as per the refund policy above.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, the amount will be credited as per refund policy above.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return. Provided it is a non-perishable product.

In case the products/product are perishable then unfortunately the refund or return will be not be possible beyond the point of delivery.

Shipping returns

The product if found defective /damaged or unfit for consumption, it may be handed over to the delivery executive for all perishable products.

For non-perishable products the returns/refunds shall be as per policy above.

False Refunds/Returns.

In case the products/product is not defective or damaged or fit for consumption, but still a refund claim is raised then in such cases the refund will not be provided.

Refund in case of product non-availability

For online payment orders, in case we are not able to deliver the products on time then a full refund for all the products or partial refund for the non-available products will be initiated from our end at the earliest.

For cash on delivery orders, in case we are not able to deliver the products on time then neither JAIVIKAA.CO.IN nor the customer is liable to pay either parties any amount. If partial items are available, then they may be delivered as per shipping policy and partial payment attributed to the same may be paid.

Order Cancellations by customer

For online payment, Order once placed cannot be cancelled, if cancelled by the customer then refund will not be initiated.

For cash on delivery orders cancellation is not possible once the order is confirmed and the customer is liable to pay JAIVIKAA.CO.IN in full.

PAYMENTS:

All online payments will be through payment gateway and these may include net banking, credit-cards, debit cards and UPI (BHIM, GOOGLE PAY, PAYTM, and PHONE pay).

Cash on delivery may be available for certain orders and certain locations.